We're here
Three ways to reach a human on our team. Pick what fits the situation.
How to reach us
support [at] mopshy.com — first response within one business day.
Slack Connect
Active clients get a shared channel with the team on retainer.
Office hours
30-minute working sessions, bookable directly on the calendar.
Response times
- Retainer clients: 4 business hours, P0 incidents 1 hour.
- Project clients (in build): next business day.
- Prospects: within one business day.
How Mopshy AI supports the systems we ship
After launch, every Mopshy AI system comes with a defined support model. We don't disappear after handover. Critical issues get a same-day response during business hours; enhancement requests roll into the retainer backlog; and every quarter we share a system health review that catches drift before it becomes a fire.
Step 1
Triage and escalation
Every issue gets a category and an SLA window, then routes to the engineer who knows the system.
Step 2
Resolution
We fix the root cause, document the change, and update the runbook so it doesn't recur.
Step 3
Quarterly review
Once a quarter we walk the client through usage, drift, and proposed improvements.
Operators of live systems
Day-to-day questions, exceptions, and 'is this expected?' issues.
Engineering counterparts
Integration changes, new endpoints, schema migrations.
Leadership
Quarterly business reviews and roadmap input.
Frequently asked
- Is support included after launch?
- Critical-issue support is included for the first 30 days. Ongoing support comes through the retainer.
- How do I file an issue?
- Through your dedicated Slack channel or the support email shared at handover.
- What's the SLA?
- Same-day acknowledgment during business hours; emergencies get a faster response by arrangement.