Procurement · Engagement Models

Engagement Models

The commercial model should match scope certainty, delivery risk, and the amount of ongoing operation the system requires.

Details

What to know

Fixed-scope build

Best for clearly defined workflows with agreed deliverables, assumptions, acceptance criteria, and price.

Discovery / assessment

A short paid or agreed discovery phase can be used when the workflow, integrations, or business case are not yet clear enough to price responsibly.

Time & materials

Can be used for evolving scope when the buyer prefers capacity and transparency over a fixed deliverable price.

Pilot-to-production

A limited pilot can validate technical and business assumptions before either party commits to a broader rollout.

Ongoing optimization

Post-launch support or optimization can be contracted separately when a workflow needs active monitoring or iteration.

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