How we deliver
The same internal reference our team uses to scope, build, and operate engagements.
What's in the docs
Engagement model
How a project is scoped, priced, delivered, and handed off. SLAs, ownership, exit terms.
Integrations
Supported CRMs, calendars, billing systems, support tools, and custom databases.
Workflow patterns
Reference architectures we use for inbound triage, outbound, internal ops, and reporting.
Operating runbooks
What your team gets at handoff: dashboards, alert thresholds, escalation paths, change process.
How Mopshy AI documents the systems we build
Every engagement ends with documentation your team can actually use. We don't ship a wall of architecture diagrams and call it done. We write runbooks for the operators who'll run the system, integration notes for engineers who'll extend it, and short Loom walk-throughs for the people who need to understand the workflow in five minutes.
Step 1
Runbook for operators
What the system does, what to do when something looks off, who to escalate to.
Step 2
Technical handover
Architecture, integration secrets, environment variables, deploy steps.
Step 3
Recorded walk-through
Short Loom of the live system so any new hire can ramp up quickly.
Day-to-day operators
Clear runbooks for the people running the workflow.
In-house engineering
Enough technical depth to maintain and extend without us.
Leadership
A plain-English summary of what the system does and what it's worth.
Frequently asked
- Where does the documentation live?
- Wherever your team already works — Notion, Confluence, Google Docs, or a private GitHub repo.
- Do you update docs when the system changes?
- Yes — under an ongoing retainer, docs change with the system. We treat doc drift as a bug.
- Can we get developer-grade API docs?
- Yes, when the engagement includes a custom API surface or internal SDK.