Service Level Commitments
Response times, uptime targets, support hours, and recovery objectives should be contractual commitments — not generic website promises.
What to know
No default 24/7 promise
Mopshy does not represent 24/7 acknowledgement or pager coverage as a default public commitment.
Severity
If a managed engagement needs incident severities, the definitions and target response times are documented in the SOW or support schedule.
Business hours
Support hours and applicable timezone are stated in the engagement terms when ongoing support is included.
Availability
Any uptime target applies to the named system and depends on the selected architecture, providers, dependencies, and support model.
Recovery
RPO, RTO, escalation, and workaround responsibilities are defined for systems where the business impact justifies formal recovery targets.
30-minute working session
Find the highest-ROI automation in your business
Bring one workflow that is slow, repetitive, or leaking opportunities. We will map the bottleneck, the systems involved, and whether automation is actually worth implementing.
No obligation. If automation is not the right answer, we will say so.