Support Models
A workflow that runs a critical revenue process needs a different support model from a one-time internal automation.
What to know
Handoff only
For stable one-time builds, the engagement can close with documentation, source, credentials, and an agreed acceptance process.
Warranty window
A post-launch defect window may be included when specified in the SOW; duration and exclusions should be written explicitly.
Optimization support
Ongoing improvement can cover workflow tuning, integrations, data quality, and business-process changes.
Managed support
For operationally important systems, monitoring and incident responsibilities can be scoped as a separate managed service.
Communication
The engagement identifies the delivery contact, client owner, communication channel, and update cadence that actually apply.
Free workflow review
Find the workflow worth automating next
Bring one process that is slow, repetitive, expensive, or leaking opportunities. We will map the current workflow, identify the bottleneck, and tell you whether automation is worth pursuing.
No obligation. If automation is not the right answer, we will say so.