Incident Response
Incident response is useful only when owners, contacts, severity, and notification expectations are explicit.
What we run by default
Security contact
Suspected security issues related to Mopshy can be sent to info@mopshy.com.
Contracted service levels
24/7 support or specific response times are commitments only when they are included in the applicable engagement terms.
Ownership
The statement of work should identify who can disable the workflow, revoke credentials, and communicate with affected stakeholders.
Containment
The first objective is to stop further impact, preserve relevant evidence, and identify affected systems or data.
Notification
Notification timing depends on the incident, contract, applicable law, and the client's own obligations.
Review
Material incidents should result in a documented root-cause and remediation review appropriate to the impact.
Free workflow review
Find the workflow worth automating next
Bring one process that is slow, repetitive, expensive, or leaking opportunities. We will map the current workflow, identify the bottleneck, and tell you whether automation is worth pursuing.
No obligation. If automation is not the right answer, we will say so.