SOW Structure
A useful SOW reduces ambiguity before implementation starts and gives both sides a clear way to handle change.
What to know
Scope
Named workflows, systems, in-scope activities, and explicit exclusions.
Deliverables
Concrete outputs with acceptance criteria appropriate to each workstream.
Timeline
Milestones, dependencies, target dates, and client inputs that can affect schedule.
Responsibilities
Mopshy responsibilities, client responsibilities, system owners, and required access.
Commercials
Price, invoicing schedule, reimbursable items if any, and third-party service costs.
Change control
A written mechanism for changes to scope, assumptions, timing, or price.
Acceptance and handoff
How work is accepted, what documentation is delivered, and what happens after launch.
Free workflow review
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