What can the AI Front Desk handle?

Depending on your workflow, it can answer inbound calls, handle common questions, capture lead details, qualify enquiries, route conversations, book appointments, update your CRM, recover missed calls, and trigger follow-up. The exact scope is confirmed before launch.

Can callers reach a human?

Yes. We design explicit human handoff and escalation rules for the situations that should not be handled by automation.

Does it replace our current phone or CRM system?

Not necessarily. The preferred approach is to integrate with the systems you already use when the required APIs and access are available.

Is usage included in the monthly fee?

The proposal states what is included. Voice minutes, SMS, telephony, model/API usage, premium software, and other third-party costs may be subject to allowances or billed separately depending on configuration and volume.

Do you guarantee more booked appointments?

No. We can measure response time, answer coverage, qualification, booking, and handoff performance, but final business outcomes also depend on demand, offer quality, staffing, availability, and sales execution.

● AI Front Desk

Never let a good lead die in voicemail

Mopshy builds AI front-desk systems that can answer enquiries, handle common questions, qualify leads, route conversations, book appointments, update your CRM, and trigger follow-up — even when your team is busy or offline.

See an AI Front Desk demo

● What it can do

One front door. Fewer dropped handoffs.

The system is configured around your operating rules rather than forcing your business into a generic call script.

Inbound call answering

Handle routine inbound enquiries with a voice experience configured around your business rules and escalation paths.

Lead qualification

Capture the information your team actually needs before a lead reaches sales, service, intake, or dispatch.

Appointment booking

Check approved availability, book the right appointment type, and pass the details into the systems your team uses.

Routing & escalation

Route by service, urgency, location, or other approved rules and hand sensitive or uncertain cases to a human.

CRM updates

Write structured call outcomes, contact details, status, and next actions into your CRM or operating system.

Missed-call follow-up

Trigger SMS or another approved follow-up path when a call is missed or needs a next action.

Starting price

$1,500 setup + $497/month

Final scope depends on call volume, integrations, booking rules, escalation requirements, data access, and support needs.

Discuss your front desk

Voice minutes, SMS, telephony, model/API usage, premium SaaS, and other third-party costs may be included up to an agreed allowance or billed separately. Your proposal will state the exact treatment.

● Best fit

Built for high-value inbound conversations

The strongest fit is a business where response speed, qualification, booking, and handoff already affect revenue or staff capacity.

Home services

Dental / healthcare

Law firms

Real estate

Insurance

Regulated or high-stakes workflows require explicit human review, approved scripts, and appropriate compliance controls. The AI Front Desk is not a substitute for licensed medical, legal, insurance, or other professional judgment.

● How it works

Designed around your actual front desk

Map the front desk

We document call types, FAQs, booking rules, handoffs, systems, edge cases, and what must stay human.

Configure the system

We build the voice flow, integrations, business rules, logging, and escalation paths.

Test before launch

We test normal, unusual, and failure cases before live traffic touches the system.

Monitor and improve

Managed plans can include monitoring, call review, prompt and workflow tuning, fixes, and agreed optimization.

Human escalation is part of the design

We define what the AI can answer, what it must never improvise, when it should transfer, and what context the human receives. Good automation removes repetitive coordination without hiding uncertainty.

Measure the baseline first

Before launch, we agree on the metrics that matter: answer coverage, response time, qualified conversations, bookings, handoffs, missed-call recovery, or another business-specific operating measure.

Frequently asked

What can the AI Front Desk handle?: Depending on your workflow, it can answer inbound calls, handle common questions, capture lead details, qualify enquiries, route conversations, book appointments, update your CRM, recover missed calls, and trigger follow-up. The exact scope is confirmed before launch.
Can callers reach a human?: Yes. We design explicit human handoff and escalation rules for the situations that should not be handled by automation.
Does it replace our current phone or CRM system?: Not necessarily. The preferred approach is to integrate with the systems you already use when the required APIs and access are available.
Is usage included in the monthly fee?: The proposal states what is included. Voice minutes, SMS, telephony, model/API usage, premium software, and other third-party costs may be subject to allowances or billed separately depending on configuration and volume.
Do you guarantee more booked appointments?: No. We can measure response time, answer coverage, qualification, booking, and handoff performance, but final business outcomes also depend on demand, offer quality, staffing, availability, and sales execution.

Free workflow review

Find the workflow worth automating next

Bring one process that is slow, repetitive, expensive, or leaking opportunities. We will map the current workflow, identify the bottleneck, and tell you whether automation is worth pursuing.

Book a free workflow review

No obligation. If automation is not the right answer, we will say so.